RETURNS

📦 Returns & Refunds

At Mario’s Macs, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

🔁 Return Eligibility

We accept returns within 30 days of delivery, provided the item is:

Unused and in its original condition
In the original packaging
With all security stickers intact
Accompanied by proof of purchase (order number or invoice)

❌ Items we cannot accept

We are unable to accept returns for:

Displays that are in used condition, or damaged
Items with tampered or missing security stickers
Returns made after 30 days

🛡 Warranty Coverage

All screens come with a 90-day warranty covering:

Manufacturing defects
Functional faults

This does not cover accidental damage such as cracked screens or liquid damage.

💰 Refunds

Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be issued to your original payment method within 1–3 business days.

🚚 Return Shipping

If the return is due to a faulty or incorrect item, we will cover return shipping.
If you are returning the item for any other reason (e.g. wrong item ordered), you will be responsible for return postage.

We recommend using a tracked and insured shipping service. We cannot be held responsible for items lost or damaged in transit.

📝 How to return an item

WhatsApp: 07301045681

Email: mailmariosmacs@gmail.com

Please include the following in your message:

Your full name
Order number or proof of purchase
Reason for return
Photos or video if the item is faulty or damaged

We will reply with a return address and instructions.

Package the item securely with all original packaging and accessories.

Send the item using a tracked service and share the tracking number with us.

If you have any questions about our returns process, feel free to get in touch. We're here to help.